90-Day Best Offer Guarantee
Never wait for a sale again
You should never have to gamble on whether next month's deal will be better. If we improve on the offer you bought within 90 days of your order, email us and we'll credit you the difference. No waiting for a sale. No buyer's remorse.
The one-line version
If we publicly offera a better deal on what you bought within 90 days of your order, let us know and we'll give you the difference as store credit that never expires.
Why this exists
Red light devices are considered purchases. People research for weeks, get to the checkout, and then think the same thing: what if there's a sale next month? So they close the tab; sometimes they come back, others they don't. Either way they spend another six months not using red light at all.
That hesitation costs you more than it costs us. The guarantee exists to take it off the table entirely. Buy on the day you decide, and make it up to you if we make a better offer later.
How it works in 3 steps
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Step 1: You buy
Order any product at whatever the offer is on the day. Nothing to sign up for, nothing to activate. Your order is covered automatically.
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Step 2: You see a better offer
If, within the next 90 days, we publicly offer better value on that product - a lower price, a bigger bundle, a free extra - your order qualifies.
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Step 3: You email us, we credit you
Send us your order number and a link to the offer. We work out the difference in value and issue it as store credit. It never expires and you can spend it on anything we sell.
What counts as a better offer
Not just a lower price. We compare what you get against what you paid. If a later offer gives more value for the money, it counts - whether the improvement came off the price tag or was added to the box.
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Example 1 - The price drops
You buy a Hero60 Elite at $1099. Six weeks later we run it at $999. You get $100 in store credit.
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Example 2 - Same price, more in the box
You buy a Hero300 Elite at full price. A month later, the same panel ships with a free pair of HeroFilter glasses worth $119. You get $119 in store credit.
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Example 3 - A sitewide discount code
You buy a HeroBelt at $449. Seven weeks later we run a 15% sitewide code. You get $67.35 in store credit - what the code would have saved you on your order.
The principle behind all three: we look at what your money bought you, and what that same money would buy now. If the later version is better, the gap is yours.
What isn't covered
If anything feels unclear, please contact us and we'll be happy to clarify.
Other retailers
This is a guarantee against our own future offers, not a price match against other brands or marketplaces. If someone else is cheaper, that is a different conversation - and usually a different product.
Offers that ran before you bought
The window looks forward from your order, not back.
Anything past day 90
The offer applies until ninety days from your order date.
Private or individual deals
It applies to public offers on our website - the ones anyone could have taken.
A different product
A newer or different model at a different price is a different product, not a better offer on yours.
Clearance and/or Wholesale Stock
These are final as-is prices and are not eligible for our 90-Day Best Offer Guarantee.
Genuine mistakes
If we ever accidentally publicise an offer which is not real or redeemable - a genuine mistake - then this cannot be claimed.
The timeline
When the 90 days start and stop:
- Day 0 - the date you place your order.
- Day 90 - the last day an offer can appear and still qualify.
- The offer's date is what matters, not the date you notice it. If a qualifying offer ran on day 88 and you spot it on day 95, it still counts. Just tell us which offer you mean.
How to claim
Just send us an email with your order number and the offer you'd like to claim. To make it easier we've drafted a template for you below.
+614 3373 6985 | hello@redlighthero.com
Copy Paste Claim Template
Hi Red Light Hero team,
I'd like to claim under the 90-Day Best Offer Guarantee.
Order number:
Product:
What I paid:
The offer I've seen (link or description):
Thanks,
[Your name]
Contact form
Other ways you're covered
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60-Day Money Back Guarantee
Not for you? Send it back within 60 days for a full refund.
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1-3 Year Warranty
Every device is covered. HeroPanels and HeroPanels Elite carry three years.
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Lifetime Support
Help with your device and your protocol, warranty or no warranty.
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Free International Shipping
Free over $100, duties paid, to most countries.
90-Day Best Offer Guarantee FAQs
Something not answered here? We want to help - please contact us.
Do I need to register or opt in?
No. Every order is covered automatically from the moment you buy.
Does this match other stores' prices?
No. It's a guarantee against our own offers. If we improve on what you bought, you get the difference - what other retailers do isn't part of it.
What if the price is the same but there's a bundle deal?
That still counts. We compare total value against what you paid, not just the number on the price tag. A free accessory or a bigger bundle at the same price is a better offer and we're happy to honour it.
Do I get cash or credit?
Store credit. It never expires, it works on anything we sell, and it stacks with whatever offer is running when you use it.
When does my 90 days start?
On the date you place your order. Note, this is different from our 60-Day Trial which begins from the day you receive your item.
What if I already bought during a sale?
You're still covered. The guarantee compares against what you actually paid, whatever that was.
How do I claim?
Email us your order number and the offer you've seen. There's a template above you can copy.
How long does it take?
We endeavour to process 90-Day Best Offer Guarantee claims as quickly as possible, but please allow up to a week in case our time is inundated with enquiries.
Is there a limit on how many times I can claim?
No - you may take advantage of our 90-Day Best Offer Guarantee as many times as you'd like.
Can I use this and the 60-Day Money Back Guarantee?
In theory, yes, but there's no point because if you use the 60-Day Money Back Guarantee you get the total you paid refunded after we receive your item back anyway.
What if the better offer is on a newer model?
A different model is a different product, so it isn't a better offer on yours. If you'd prefer the new one and you're inside 60 days, our 60-Day Money Back Guarantee is the best route.
Want to incorporate red light therapy into your business?
We're here to help - take a look at our Commercial & Wholesale page or contact us. Our 90-Day Best Offer Guarantee applies to business customers too.
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