Warranty & Support

Reading time
3 min read

At Red Light Hero, we stand behind the quality of our products. All devices are covered by a manufacturer's warranty against defects in materials and workmanship.

Photo of Red Light Hero founder Helmut Uhlmann presenting on red light therapy at Mind Body Spirit Festival

Lifetime Support

We're always here to help as best we can with your device and your protocol, even after warranty ends.

Speak with our team

3-Year Warranty: Panels

The following products are covered by a 3-year manufacturer's warranty:

  • Black and white Hero60, Hero300 and Hero960 Elite red light therapy panels with LEDs on

    HeroPanels Elite™ 10 Wavelength Red Light Therapy Panel

    HeroPanels Elite™ 10 Wavelength Red Light Therapy Panel

    $1,199.00 - $6,698.00 AUD
    $1,199.00 - $6,698.00 AUD $1,199.00 - $6,698.00 AUD
    • 590-1072nm
    • 3 sizes
    • Lifetime Support
  • Hero60 black tabletop red light therapy panel angled on its stand

    Hero60™ Tabletop Red Light Therapy Panel

    Hero60™ Tabletop Red Light Therapy Panel

    $999.00 AUD
    $999.00 AUD
    • 630-850nm
    • Fits most backpacks
    • 3-Year Warranty
  • Black Hero300 red and near-infrared light therapy panel at an angle

    Hero300™ Red Light Therapy Panel

    Hero300™ Red Light Therapy Panel

    $2,199.00 - $2,848.00 AUD
    $2,199.00 - $2,848.00 AUD $2,199.00 - $2,848.00 AUD
    • 630-850nm
    • Half-body coverage
    • 3-Year Warranty
  • Hero960 full-body red light therapy panel with support frame

    Hero960™ Red Light Therapy Panel

    Hero960™ Red Light Therapy Panel

    $4,999.00 - $5,698.00 AUD
    $4,999.00 - $5,698.00 AUD $4,999.00 - $5,698.00 AUD
    • 630-850nm
    • Full-body coverage
    • 3-Year Warranty

2-Year Warranty: Select Devices

The following products are covered by a 2-year manufacturer's warranty:

  • HeroSpotlight portable red light therapy lamp with illuminated LED array on adjustable stand

    HeroSpotlight™ Portable Red Light Therapy Lamp & Stand

    HeroSpotlight™ Portable Red Light Therapy Lamp & Stand

    $399.00 AUD
    $399.00 AUD
    • 660 & 850nm
    • Adjustable 97-200cm
    • 2-Year Warranty
  • Close-up of the HeroTorch body and Red Light Hero logo

    HeroTorch™ 5 Wavelength Red Light Therapy Torch

    HeroTorch™ 5 Wavelength Red Light Therapy Torch

    $399.00 AUD
    $399.00 AUD
    • 460-900nm
    • Pocket-sized
    • 2-Year Warranty

1-Year Warranty: Other Devices

The following products are covered by a 1-year manufacturer's warranty:

What's Covered

Our warranty covers manufacturing defects in materials and workmanship, including:

  • Faulty components or parts that fail under normal use
  • Defects present at the time of purchase
  • Electrical or mechanical failures not caused by misuse

What's Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage (drops, spills, physical impact)
  • Damage caused by misuse, neglect, or unauthorised modifications
  • Cosmetic damage that does not affect functionality
  • Products purchased from unauthorised resellers

How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Email us at hello@redlighthero.com with the subject line "Warranty Claim - [Your Order Number]"
  2. Include your proof of purchase (order confirmation or receipt)
  3. Describe the issue and attach photos or video if possible
  4. Our support team will respond within 2 business days with next steps

60-Day Change of Mind Returns

Not completely satisfied? We offer a 60-day return window for change-of-mind returns on all products, provided they are returned in original condition and packaging. Return shipping costs are the responsibility of the customer. See our refund policy for full details.

To initiate a return, email hello@redlighthero.com with your order number.

Contact Support

For any warranty or support enquiries, reach our team at:
Email: hello@redlighthero.com
WhatsApp: +61433736985
Or fill out our contact form.

We're here to help you get the most out of your Red Light Hero device.

Other ways you're covered

1/4
See all the ways we protect your order
Read more reviews

You might like:

  • Black and white Hero60, Hero300 and Hero960 Elite red light therapy panels with LEDs on Man in a lunge between two illuminated HeroPanels Elite panels in a living room

    HeroPanels Elite™ 10 Wavelength Red Light Therapy Panel

    HeroPanels Elite™ 10 Wavelength Red Light Therapy Panel

    $1,199.00 - $6,698.00 AUD
    $1,199.00 - $6,698.00 AUD $1,199.00 - $6,698.00 AUD
    • 590-1072nm
    • 3 sizes
    • Lifetime Support
  • Hero60 black tabletop red light therapy panel angled on its stand Woman using the Hero60 tabletop panel while working at a desk

    Hero60™ Tabletop Red Light Therapy Panel

    Hero60™ Tabletop Red Light Therapy Panel

    $999.00 AUD
    $999.00 AUD
    • 630-850nm
    • Fits most backpacks
    • 3-Year Warranty
  • Black Hero300 red and near-infrared light therapy panel at an angle Person lying between two Hero300 panels in a living room

    Hero300™ Red Light Therapy Panel

    Hero300™ Red Light Therapy Panel

    $2,199.00 - $2,848.00 AUD
    $2,199.00 - $2,848.00 AUD $2,199.00 - $2,848.00 AUD
    • 630-850nm
    • Half-body coverage
    • 3-Year Warranty
  • Hero960 full-body red light therapy panel with support frame Man standing beside an illuminated Hero960 full-body red light therapy panel

    Hero960™ Red Light Therapy Panel

    Hero960™ Red Light Therapy Panel

    $4,999.00 - $5,698.00 AUD
    $4,999.00 - $5,698.00 AUD $4,999.00 - $5,698.00 AUD
    • 630-850nm
    • Full-body coverage
    • 3-Year Warranty
1 4
More reviewsAll products