Warranty & Support

At Red Light Hero, we stand behind the quality of our products. All devices are covered by a manufacturer's warranty against defects in materials and workmanship.

3-Year Warranty: Panels

The following products are covered by a 3-year manufacturer's warranty:

2-Year Warranty: Select Devices

The following products are covered by a 2-year manufacturer's warranty:

1-Year Warranty: Other Devices

The following products are covered by a 1-year manufacturer's warranty:

What's Covered

Our warranty covers manufacturing defects in materials and workmanship, including:

  • Faulty components or parts that fail under normal use
  • Defects present at the time of purchase
  • Electrical or mechanical failures not caused by misuse

What's Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage (drops, spills, physical impact)
  • Damage caused by misuse, neglect, or unauthorised modifications
  • Cosmetic damage that does not affect functionality
  • Products purchased from unauthorised resellers

How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Email us at hello@redlighthero.com with the subject line "Warranty Claim – [Your Order Number]"
  2. Include your proof of purchase (order confirmation or receipt)
  3. Describe the issue and attach photos or video if possible
  4. Our support team will respond within 2 business days with next steps

60-Day Change of Mind Returns

Not completely satisfied? We offer a 60-day return window for change-of-mind returns on all products, provided they are returned in original condition and packaging. Return shipping costs are the responsibility of the customer. See our refund policy for full details.

To initiate a return, email hello@redlighthero.com with your order number.

Contact Support

For any warranty or support enquiries, reach our team at:
Email: hello@redlighthero.com
WhatsApp: +61433736985
Or fill out our contact form.

We're here to help you get the most out of your Red Light Hero device.

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