Buy with Confidence
Everything that protects your order, in one place.
We are all unique and while red light therapy has a range of research backing it, nobody can truly guarantee that it will work for a given person. We appreciate purchasing from us is a large investment for many people, so we do our best to make this decision safe and as easy to reverse as possible.
5 things standing behind every order
Each has its own page explaining what it covers and what it doesn't.
3 ways we keep your money safe
We only want happy customers.
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Secure Payments
Processed with reputable providers.
- Visa
- Mastercard
- American Express
- PayPal
- Afterpay
- Apple Pay
- Google Pay
- Union Pay
- Shop Pay
- JCB
- Domestic & international bank transfer
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Australian Owned
See our company details below.
- We are registered as an Australian Private Company
- Legal name: Red Light Hero PTY LTD
- Australian Business Number (ABN): 58689367655
- Australian Company Number (ACN): 689 367 655
- We are bound by Australian Consumer Law
- We can be easily contacted at hello@redlighthero.com and +614 3373 6985
- You can see our official current and historical records on the Australian Business Registry
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Personally Backed
By a publicly-visible founder.
- Our owner's face and name is all over our website and social media
- We regularly showcase our products at exhibits where you can meet us in person
- You can even connect with founder Helmut Uhlmann on LinkedIn
3 pillars of our service
Our business is built around genuinely helping you.
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Design & Quality
We only sell devices we are excited to use ourselves.
- We only sell thoughtful designs which align with the scientific literature
- We test in-house using a spectrometer, solar meter and EMF reader
- We personally visit our supplier's factories (they are also subject to a selection of audits, depending on the factory, including TÜV, SGS and BSCI)
- Global certifications including CE, FCC, RCM, FDA and RoHS, depending on the product
- App-free products meaning no subscription fees and no planned obsolescence
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Guidance & Expertise
We deep dive into the research so you don't have to.
- Our free Dosage Estimator helps you get energy levels similar to what's used in clinical research³
- Our six-step selection guide helps you choose the right device
- Our comparison table puts the specifications side by side so you can make an informed decision
- We've helped a range of commercial customers incorporate red light therapy into to their business
- Share your goals and challenges with us and we'll guide you
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Support & Service
We take pride in taking care of you.
- Contact us by email, WhatsApp or phone and you’ll speak to real people with real experience
- No surprise customs bills thanks to our complimentary¹ worldwide DDP shipping⁶
- We take responsibility for customs clearance which can otherwise be stressful and complicated⁶
- 60-day money-back guarantee on all purchases²
- Honest and transparent 1-3 year warranty
- Lifetime support, even after warranty has ended
- Always get the best deal with our 90-Day Best Offer Guarantee⁷
Advice, if you want it
Our free quiz (no email required) will suggest a device for your goal, space and budget.
If you’d rather talk to a person, email or WhatsApp us - no AI chatbots, just real red light experts.
The Refund & Guarantee Policy, Shipping Policy and Terms of Service are the policies of record. Where a page and a policy differ, the policy applies. Nothing on this page limits your rights under the Australian Consumer Law.
Want to incorporate red light therapy into your business?
Take a look at our Commercial & Wholesale page, or send us a message.
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