Buy with Confidence
Everything that protects your order, in one place.
We are all unique and while red light therapy has a range of research backing it, nobody can truly guarantee that it will work for a given person. We appreciate purchasing from us is a large investment for many people, so we do our best to make this decision safe and as easy to reverse as possible.
5 things standing behind every order
Each has its own page explaining what it covers and what it doesn't.
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60-Day Trial
Use it for two months. If it isn’t doing anything for you, send it back.
Sixty days from delivery, a full refund, no restocking fee. You just pay the return shipping. Used is fine, damaged is not.²
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90-Day Best Offer Guarantee
If we improve the offer within 90 days of your order, you get the difference back.
Store credit for the gap between what you paid and the better public offer, and it never expires. Ninety days from the day you ordered.⁷
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Warranty & Support
Three years on panels, one to two years on other devices.
Every device is covered against defects, HeroPanel™ and HeroPanel Elite™ LEDs are rated for 100,000 hours, and we help with your device and your routine for as long as you own it.⁵
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Shipping, Customs & Duties
The price you see at checkout is the price you pay.
Free shipping worldwide over $100, delivered duty paid almost everywhere. If your route is one of the rare exceptions, we tell you before we ship and provide you an option to cancel for a full refund.¹ ⁶
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Certifications & Testing
What the devices carry, and how we check them ourselves.
The safety and quality certifications behind each device as well as our manufacturers, plus the in-house spectrometer, solar meter, power meter and EMF checks we run on samples.
3 ways we keep your money safe
We only want happy customers.
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Secure Payments
Processed with reputable providers.
- Visa
- Mastercard
- American Express
- PayPal
- Afterpay
- Apple Pay
- Google Pay
- Union Pay
- Shop Pay
- JCB
- Domestic & international bank transfer
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Australian Owned
See our company details below.
- We are registered as an Australian Private Company
- Legal name: Red Light Hero PTY LTD
- Australian Business Number (ABN): 58689367655
- Australian Company Number (ACN): 689 367 655
- We are bound by Australian Consumer Law
- We can be easily contacted at hello@redlighthero.com and +614 3373 6985
- You can see our official current and historical records on the Australian Business Registry
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Personally Backed
By a publicly visible founder.
- Our owner's face and name is all over our website and social media
- We regularly showcase our products at exhibits where you can meet us in person
- You can even connect with founder Helmut Uhlmann on LinkedIn
3 pillars of our service
Our business is built around genuinely helping you.
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Design & Quality
We only sell devices we are excited to use ourselves.
- We only sell thoughtful designs which align with the scientific literature
- We test in-house using a spectrometer, solar meter and EMF reader
- We personally visit our supplier's factories (they are also subject to a selection of audits, depending on the factory, including TÜV, SGS and BSCI)
- Global certifications including CE, FCC, RCM, FDA and RoHS, depending on the product
- App-free products meaning no subscription fees and no planned obsolescence
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Guidance & Expertise
We deep dive into the research so you don't have to.
- Our free Dosage Estimator helps you get energy levels similar to what's used in clinical research³
- Our six-step selection guide helps you choose the right device
- Our comparison table puts the specifications side by side so you can make an informed decision
- We've helped a range of commercial customers incorporate red light therapy into to their business
- Share your goals and challenges with us and we'll guide you
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Support & Service
We take pride in taking care of you.
- Contact us by email, WhatsApp or phone and you’ll speak to real people with real experience
- No surprise customs bills thanks to our complimentary¹ worldwide DDP shipping⁶
- We take responsibility for customs clearance which can otherwise be stressful and complicated⁶
- 60-day money-back guarantee on all purchases²
- Honest and transparent 1-3 year warranty
- Lifetime support, even after warranty has ended
- Always get the best deal with our 90-Day Best Offer Guarantee⁷
Advice, if you want it
Our free quiz (no email required) will suggest a device for your goal, space and budget.
If you’d rather talk to a person, email or WhatsApp us - no AI chatbots, just real red light experts.
The Refund & Guarantee Policy, Shipping Policy and Terms of Service are the policies of record. Where a page and a policy differ, the policy applies. Nothing on this page limits your rights under the Australian Consumer Law.
Want to incorporate red light therapy into your business?
Take a look at our Commercial & Wholesale page, or send us a message.
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